Pricer is seeking a positive, self-motivated individual to join our team as a Professional Services Implementation Engineer to work closely with Customers, Partners, and Account Managers to provide product technical implementation and installation support in customer retail environments for rollout and deployment phases.
What will you be doing?
•Collaborate with Account Managers, Services Teams, Customers, and Partners to determine approach, schedule, and logistics for deployments
•Survey stores on-site to capture requirements
•Provide technical specifications for system installations
•Prepare, stage, and configure software and hardware components for installations.
•Consult installation technicians on requirements and best practices
•Provide on-site support to customers and low voltage installation technicians
•Install, setup, and configure equipment on-site
•Perform on-site wireless coverage testing to evaluate system performance
•Troubleshoot to resolve technical issues and escalate as needed
•Train customers and end users to use the system with best practices
•Reproduce and report issues to help with issue resolution
•Other related technical responsibilities as needed
Who are you?
This role is a key member of the Professional Services Team collaborating to help implement technology for Customers and Partners. This opportunity provides a wide variety of responsibilities and tasks with a lot of growth opportunity.
This role is best suited for a person with passion for customer service and technology and enjoys a wide variety of work in their day. This person has strong communication skills, is organized, and able to work independently. This person likes learning new technologies and skills while taking on new challenges to grow their career while having fun in a dynamic environment.
What are your qualifications and requirements?
QUALIFICATIONS (knowledge, knowhow, attitude)
· Proven experience providing remote and onsite technical services to set up and deploy software and hardware devices in customer environments
· Ability to travel to customer sites independently and efficiently
· Effective troubleshooting to determine root cause
· Good planning and preparation skills with creative resolution skills when necessary
· Strong and clear verbal and written communication
· Follow through and multi-tasking abilities
· Proven team collaborator and contributor
· Solid understanding of technology components and concepts including:
· SaaS / Enterprise applications
· Networking communication protocols, components, and security
· Hardware/device configurations, connectivity methods, firmware management
· Mobile devices with barcode scanning
· Basic understanding or willingness to learn:
· API integration and methods
· Data integration and relational DBs
QUALIFICATIONS (knowledge, knowhow, attitude)
· Proven experience providing remote and onsite technical services to set up and deploy software and hardware devices in customer environments
· Ability to travel to customer sites independently and efficiently
· Effective troubleshooting to determine root cause
· Good planning and preparation skills with creative resolution skills when necessary
· Strong and clear verbal and written communication
· Follow through and multi-tasking abilities
· Proven team collaborator and contributor
· Solid understanding of technology components and concepts including:
· SaaS / Enterprise applications
· Networking communication protocols, components, and security
· Hardware/device configurations, connectivity methods, firmware management
· Mobile devices with barcode scanning
· Basic understanding or willingness to learn:
· API integration and methods
· Data integration and relational DBs
About Pricer
Pricer is a pioneer and partner for in-store communication and digitalization in the rapidly evolving retail tech landscape. As a global technology leader, we empower leading retailers worldwide to shape effortless and inspiring shopping experiences that fundamentally change buying behaviors, boost sales, and drive operational efficiency. Leveraging cutting-edge innovation, we deliver scalable, high-performing solutions that easily integrate with existing systems, are energy-efficient, and user-friendly. Founded in Sweden in 1991 and listed on Nasdaq Stockholm, Pricer has delivered over 350 million electronic shelf labels in more than 28,000 stores across more than 70 countries. For further information, please visit www.pricer.com
Why Pricer?
At Pricer you get to work in a truly global and multicultural environment with driven and highly skilled colleagues.
We live by our company values, We dare + We care = We win together as a team – values that we expect you to adhere to.
Terms of employment
Type of Employment: Full-time
Location: Primary location is the Denver, CO area
Compensation and Benefits: Pricer offers competitive salary and a generous benefits package including:
· Medical / Dental / Vision health insurance
· Employer-funded HRA
· 401k retirement account with employer contributions
· Gym membership / recreation stipend
How to apply?
Click “Apply Now” if interested.